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About the Position
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Position # 4460
OrganizationCompass Community Services, Guelph - Main Location
Position Telephone Support Volunteer - Telephone Support
Location 20 Shelldale Crescent, Guelph, ON, Canada
Impact Statement Compass is recruiting skilled and compassionate volunteers to join our Telephone Support Team (TSP). Volunteers involved in the TSP will assume the responsibility of providing outbound calls to clients, with the goal of providing emotional support to members of the Guelph-Wellington Community. TSP Volunteers will start in the program by completing social calls, safety/wellness checks, and/or providing medication reminders to isolated and distressed individuals before having the option to gain additional training and supporting our Distress Lines.
Description •Provide outbound calls to clients
•TSP volunteers will complete safety/wellness checks, provide medication reminders, and engage in social conversations
•Social calls might include conversations about daily plans, sharing stories with clients, and exploring action plans for crisis intervention
•Engage in conversations with members of the LGBTQ+ community through texting support line
•Utilize a strengths-based, solution-focused approach
•Callers on the distress line may experience suicidal ideation or have intentions of harming themselves/another
•May need to provide external resources and referrals
•Staff will be available during shifts should any concerns arise
Required Information Police Check: Required
Training Details After completing the application, self-learning training and quizzes are made available to the applicant, once completed, they will then be invited to attend the group training that consists of role plays and scenario questions. Upon the completion of the group training, volunteers can then start Volunteering in TeleConnect or request 1 on 1 supervised training from a staff member.
Working Conditions Must have access to secure and reliable internet connection during shifts and access to a private setting where calls can be completed without distraction
Minimum Duration More than 1 year
Timing Weekday - Daytime, Weekday - Evening, Weekend - Daytime, Weekend - Evening, Anytime
Time Detail The hours of operation are from 8am-10pm, 7 days per week. Volunteers are able to select their own shifts (based on availability).
Age 18+
Ideal for An Individual
Transportation Car required
Area(s) of Interest Counselling/Conflict, Healthcare , Mental Health
Skill(s) Interpersonal Communication, Conflict Resolution, Community Knowledge/Awareness, Decision-Making/Prioritizing, Problem Solving
How to Apply
Website https://compasscs.org
Application Link:
Email Send an Email Message
Contact Colten Ura
Phone 5198242431 Ext. 26
Address 20 Shelldale Crescent Guelph, N1H1C8

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